Plus key takeaways and actions from Ofgem’s Consumer Vulnerability Strategy: Progress Report Ofgem’s new report is well-timed (or at least, isn’t too late) to make a tangible impact for customers this winter. Winter vulnerability in the energy sector and increased pressure on household energy bills is, of course, predictable. However, the individual customers who will […]
The scale of domestic consumer energy debt has soared to £4.5 billion. That’s up 20% on 2024, and a staggering 71% since 2023. Three quarters of it is more than 91 days overdue and has no repayment plan in place. Speaking at Utility Week Live in May, Ofgem’s Interim CEO Tim Jarvis didn’t mince his […]
What is the PSR? The Priority Services Register (PSR) is a free service providing extra support to UK households with their water, gas and electricity. This includes extra support and information during outages, priority access to emergency power and gas, as well as communications which better suit the customer’s needs. There is various eligibility criteria, […]
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Ofgem’s latest figures show energy debt levels have reached a new high of £3.3 billion, up from £3.1 billion in December 2023. With financial pressure continuing to mount on households, protecting vulnerable customers has never been more important within the energy sector. As Ofgem’s focus on this intensifies, it’s essential to explore how to navigate […]
Read More… from Strategic Compliance with Ofgem’s Vulnerability Directives
Consumer energy debt is at an all-time high, reaching £3.1 billion in 2024, the highest rate since records began1. Alongside this, vulnerability in consumers is growing, with 60% of UK adults struggling with bills2 and 45% of the population now classed as vulnerable according to the FCA definition of vulnerability3. Increasing debt and vulnerability means […]
Read More… from The state of vulnerable customer support in the energy sector