The scale of domestic consumer energy debt has soared to £4.5 billion. That’s up 20% on 2024, and a staggering 71% since 2023. Three quarters of it is more than 91 days overdue and has no repayment plan in place. Speaking at Utility Week Live in May, Ofgem’s Interim CEO Tim Jarvis didn’t mince his […]
The FCA’s Consumer Duty brought in a significant shift in expectations for financial services firms, including those in debt collection. The new regulation sets out key guidance for the fair treatment of customers and demands evidence of proactive, measurable support, especially for those in vulnerable circumstances. Consumer Duty for Debt Collectors presents both a challenge […]
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Money and Mental Health Policy Institute recently published new research and best practice guides on how telecoms can support customers with mental health problems and reduce further harm from certain debt collection practices. The research aligns with TellJO’s own findings and mission to support customers in arrears by helping companies to identify and understand their […]
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