Work with us - TellJO

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Digital Customer Wellbeing Checks

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TellJO Guarantee: If after your pilot, your organisation does not see improved health outcomes and increased payment arrangements for your customers, TellJO will donate £1000 to the charity of your choice.

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explainer video

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Featured case studies

How TellJO actually works

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Emma’s story Council Tax arrears to happy life

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Chichester District Council using TellJO to prevent homelessness

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Mid Sussex District Council uses TellJO on Council Tax arrears customers, and creates homelessness prevention from the data

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Adur and Worthing Council engage their tenants using TellJO

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Dr. Thomas Richardson describes how debt and poor mental health are linked

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Chichester District Council use the use the TellJO data for prevention outreach

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RHA Wales using TellJO to digitally engage their vulnerable tenants

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Mid Sussex Council uses TellJO to understand the root causes of arrears

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TellJO refers customers automatically to debt advice

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RHA Wales uses TellJO to help their tenants feel safe

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TellJO helped Adur and Worthing Council temporary accommodate tenants

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Chichester District Council use TellJO to tackle the cost of living crisis

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Adur and Worthing Council uses TellJO on its Housing Advise wait list

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Chichester Council use TellJO vulnerability data as a basis to create a prevention team

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Sumerian Partners describe why they invested in TellJO’s social values

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This cost-of-living crisis is also a mental health crisis: How TellJO can help break the link

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5 Building Blocks to creating a disclosure environment

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When it comes to vulnerable
customers, we believe that

Are you ok

is the only way to start
the conversation.

How TellJO Works

TellJO creates positive outcomes for both
business and customers

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In our latest report find out how TellJO helped Southern Water create 198 positive outcomes for their vulnerable customers and saved them £16.177 while delivering 100% return on investment.

National Wellbeing Index

Open-sourced data from our wellbeing checks reveals the national state of wellbeing. Working with TellJO you’ll be able to see the issues faced by your customers, how it compares and where you can help.

See the Wellbeing Index

Trusted by

Proven to help you:

Easily reach customers at a large scale via SMS and email.

TellJO will automatically refer those identified to your wellbeing or social responsibility teams. If you need us to, TellJO can manage a Wellbeing Service on your behalf.

After a TellJO wellbeing check, over 75% of customers request a payment arrangement, which is better for them and your business.

We use 63 indicators of vulnerability to assess financial, physical and mental health.

Help customers with specific issues using specialist 3rd sector organisations including debt help, addiction, and suicidal thoughts.

Remove the need for costly enforcement, chasing payments and managing complaints. We’ve provided up to 500% ROI for organisations by generating increased payment arrangements.

What impact has TellJO made
to our customers?

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Awards and recognition

Proud to help Councils engage with their residents

Don’t just take our word for it

What I love most about TellJO is the fact that the customer comes directly to us with a whole lot of information that we previously wouldn’t have had. So they come to us and provide us with information than enriches the opportunity for us to be able to help them.

Alan Coombs, Chichester District Council
I would wholeheartedly recommend TellJO I feel it provides an innovative solution to try and identify your vulnerable payers before you pass those debts through to enforcement agents.

Kevin Stewart, Mid Sussex District Council
TellJO solves the problem of engagement and accessing information on a large portion of our tenants. It may take us, from a support approach, around six to eight visits to get access to half the information that TellJO provides in one hit.

Viki Morgan, RHA Wales
One client that we met, they’re now entitled to almost £9,000 a year more than they were previously entitled to, simply because they didn’t know and we were able to help them.

Alan Coombs, Chichester District Council
We use TellJO to have that contact with our taxation customers who have fallen into arrears. TellJO helps us get that early intervention to understand their issue.

Marlene Rogers, Chichester District Council
Because of TellJO we identified that the customer was likely to qualify for an exemption. We actually gave her a full exemption and back dated it a number of years an excellent example to help vulnerable residents who would never have known of that help being there.

Kevin Stewart, Mid Sussex District Council

Award winning service

Fully compliant data security

  • High encription standards
  • Two stage authenticatiion
  • GPR Compliant
  • SSL Certified
  • Cyber Essentials Plus certification
    & high encription standards
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Talk to an expert

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Find out how we can help you and test TellJO on a sample of your customers for free.
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Get in touch

Send us an email:

[email protected]

Give us a call:

01273 980797