Work with us - TellJO

Received a link to a TellJO wellbeing check? Click here

Digital Customer Wellbeing Checks

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Try it on your customers, ask if they are okay. Test TellJO on your own data with a quick and easy pilot in just 7 days. If you don’t see improved health outcomes and increased payment arrangements for your customers, we'll donate £1000 to the charity of your choice.

Watch our 60 second
explainer video

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Featured case studies

How TellJO actually works


Emma’s story Council Tax arrears to happy life


Chichester District Council using TellJO to prevent homelessness


Mid Sussex District Council uses TellJO on Council Tax arrears customers, and creates homelessness prevention from the data


Adur and Worthing Council engage their tenants using TellJO


Dr. Thomas Richardson describes how debt and poor mental health are linked


Chichester District Council use the use the TellJO data for prevention outreach


RHA Wales using TellJO to digitally engage their vulnerable tenants


Mid Sussex Council uses TellJO to understand the root causes of arrears


TellJO refers customers automatically to debt advice


RHA Wales uses TellJO to help their tenants feel safe


TellJO helped Adur and Worthing Council temporary accommodate tenants


Chichester District Council use TellJO to tackle the cost of living crisis


Adur and Worthing Council uses TellJO on its Housing Advise wait list


Chichester Council use TellJO vulnerability data as a basis to create a prevention team


Sumerian Partners describe why they invested in TellJO’s social values


This cost-of-living crisis is also a mental health crisis: How TellJO can help break the link


5 Building Blocks to creating a disclosure environment


When it comes to vulnerable
customers, we believe that

Are you ok

is the only way to start
the conversation.

How TellJO Works

TellJO creates positive outcomes for both
business and customers

I want the report!

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In our latest report on the state of vulnerable customer support in the energy sector find out how TellJO’s innovative wellbeing checks align with Ofgem’s SLCs.
Plus how we helped E.ON Next:

  • update 150,000 lines of PSR data
  • support 5,000 customers with a terminal illness
  • secure £825,000 of customer debt
  • receive £48,000 immediate payments
  • generate £20 for every £1 spent on TellJO

National Wellbeing Index

Open-sourced data from our wellbeing checks reveals the national state of wellbeing. Working with TellJO you’ll be able to see the issues faced by your customers, how it compares and where you can help.

Wellbeing Index See the Wellbeing Index

Trusted by

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Proven to help you:

Easily reach customers at a large scale via SMS and email.

TellJO will automatically refer those identified to your wellbeing or social responsibility teams. If you need us to, TellJO can manage a Wellbeing Service on your behalf.

After a TellJO wellbeing check, over 75% of customers request a payment arrangement, which is better for them and your business.

We use 63 indicators of vulnerability to assess financial, physical and mental health.

Help customers with specific issues using specialist 3rd sector organisations including debt help, addiction, and suicidal thoughts.

Remove the need for costly enforcement, chasing payments and managing complaints. We’ve provided up to 500% ROI for organisations by generating increased payment arrangements.

What impact has TellJO made
to our customers?

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Awards and recognition

Proud to help Councils engage with their residents

Don’t just take our word for it

What I love most about TellJO is the fact that the customer comes directly to us with a whole lot of information that we previously wouldn’t have had. So they come to us and provide us with information than enriches the opportunity for us to be able to help them.

Alan Coombs, Chichester District Council
I would wholeheartedly recommend TellJO I feel it provides an innovative solution to try and identify your vulnerable payers before you pass those debts through to enforcement agents.

Kevin Stewart, Mid Sussex District Council
TellJO solves the problem of engagement and accessing information on a large portion of our tenants. It may take us, from a support approach, around six to eight visits to get access to half the information that TellJO provides in one hit.

Viki Morgan, RHA Wales
One client that we met, they’re now entitled to almost £9,000 a year more than they were previously entitled to, simply because they didn’t know and we were able to help them.

Alan Coombs, Chichester District Council
We use TellJO to have that contact with our taxation customers who have fallen into arrears. TellJO helps us get that early intervention to understand their issue.

Marlene Rogers, Chichester District Council
Because of TellJO we identified that the customer was likely to qualify for an exemption. We actually gave her a full exemption and back dated it a number of years an excellent example to help vulnerable residents who would never have known of that help being there.

Kevin Stewart, Mid Sussex District Council

Award winning service

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Fully compliant data security

  • High encription standards
  • Two stage authenticatiion
  • GPR Compliant
  • SSL Certified
  • Cyber Essentials Plus certification
    & high encription standards
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Talk to an expert

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Find out how we can help you and test TellJO on a sample of your customers for free.
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Get in touch

Send us an email:

[email protected]

Give us a call:

01273 980797