TellJO – Identifying vulnerability, building capability - TELLJO

SHORT CORONAVIRUS FINANCIAL AND HEALTH IMPACT ASSESSMENT – We have developed a short form assessment to proactively engage with residents, establishing if they have Covid 19 symptoms, need support self isolating or help with their rent payments, temporary TellJO licences available, immediate onboarding.

Tenants Share We Care

  • Put Vulnerable Tenants First
  • Add Social Value
  • Create Tenancy Sustainment
  • Save Money
Get Started

Tenants Share We Care

  • Put Vulnerable Tenants First
  • Add Social Value
  • Create Tenancy Sustainment
  • Save Money
Get Started

Include TellJO in your digital transformation strategy

Include TellJO in your digital transformation strategy

1

TellJO digitally engages with your tenants at potential stress
points

2

TellJO establishes tenant vulnerability, and signposts to support (1 in 3 self help)

3

TellJO shares tenant difficulties, empowering the Social Landlord to sustain the tenancy

How TellJO adds value

Free Half Day Vulnerability Process Review

Vulnerable tenant System Design and Consultancy

Automatic Identification of vulnerable tenants

Increase tenancy sustainment and wellbeing, whilst reducing cost of income recovery

Help not Harm

Collection letters, notices seeking possession etc can all cause tenant detriment,
especially if tenants are experiencing poor mental health and/or financial vulnerability.

Tenants miss a payment for a reason. That reason is what also presents a vulnerability

Vulnerabilities include: Poor financial health, poor mental or physical health, life changing events and addictions

Ask your tenant what difficulties they are facing

Improved payment rates and better tenancy sustainment means reduced costs.

This directly improves the wellbeing of your tenant and improves payment rates

Then you can help not harm your tenant by supporting them to improve their circumstances

Your vulnerable tenant statistics

10 - 21%

Tenants Response Rate
Find your vulnerable tenants Use Telljo At All Stages Of The Tennants Timeline To Identify Your Vulnerable Tenants.

67.7%

High Vulnerability Identified
Engage digitally Tenants Share The Difficulties They Face To Telljo Using Their Smartphone.

39.8%

Tenants Sharing Additional Text Via Telljo
Build trust We Only Work With Companies Who Share Our Values.

29.4%

Tenant Clicked To Self Help
Offer automated support Telljo Automatically Signposts To Support Organisations

27.5%

Potential Addiction Identified
Understand The Difficulties Use Telljo To See The Reasons "WHY "Tenants Get Into Difficulty

What does a TellJO licence give you:

Vulnerability And High Vulnerability Alerts
Financial Health And Payment Risk Factors
Customer Health And Wellbeing
Unlimited TellJO Self-assessments

When you purchase a TellJO licence, this gives you unlimited TellJO assessments. These are sent out throughout the tenant timeline with the appropriate messaging.

Unlimited Access To Telljo Dashboards

With a TellJO licence you have unlimited access to four dashboards, Tenant Vulnerability, Financial Vulnerability, Customer Health Wellbeing and Social Responsibility. The tenant vulnerability is categorised in each one.

Digitally transform with TellJO to save you money

Half day vulnerability
strategic review

Free

Overview assessment of current tenant vulnerability processes

Identify vulnerability identification opportunities

Identify tenancy sustainment opportunities


Get Started

TellJO dashboard licence

from £
417 per month

Unlimited TellJO digital self assessments

Unlimited access to TellJO software

Vulnerable tenants Social Value statistics

Full unlimited technical support

Full training of vulnerability champion

Highly Vulnerable tenants Email Alerts


Get Started

TellJO dashboard licence + digital transformation and tenancy sustainment support

from £
1000 per month

Unlimited TellJO digital self assessments

Unlimited access to TellJO software

Vulnerable tenants Social Value statistics

Full unlimited technical support

Full training of vulnerability champion

Highly Vulnerable tenants Email Alerts

+

Digital transformation vulnerability process design

Automation of messaging

Return on Investment measurement

Analytics on impact performance


Get Started

Partners and Testimonials

What Social Housing Tentants say

"Like the idea of housing using this to support their residents - not seen before and think it's a good idea"

"Pleasantly surprised at the assessment being sent from housing and felt it was a good opportunity to share info about themselves to get help and support"

"Thought the app was very good, helpful, easy accessible, straightforward to use- the signposts are always good to have and keep handy should you ever need to access them in future"

Please have a look an example of how TellJO
works with a vulnerable person

Case Study
"At RHA we committed to providing tailored support to those tenants who are experiencing difficulties or need additional support, to sustain their tenancies. TellJo has been instrumental for us in this approach as we now have the ability to digitally reach out to tenants who may be struggling, but who for whatever reason have not felt able to contact us themselves about issues they are dealing with.

With the information TellJo gives us, we can re-engage our tenants and bespoke our support to fulfil our social obligations, helping our tenants to sustain their tenancies, whilst as the same time building their long-term resilience and wellbeing..."

Lian Rees

PR And Communications Manager
"At Saxon Weald we took advantage of the free pilot offered by TellJO, and we have been really impressed with the results.
Reaching tenants with a digital self-assessment meant that we could reach many more tenants than traditional methods in an engaging and efficient way.

With the evidence base we created we can shape our services to react to the difficulties some of our tenants are facing".

Laura Anderson

Housing Operations Manager

Videos

Get in touch

Send us an email
[email protected]
Give us a call
07901 555230

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