TellJO – Identifying vulnerability, building capability - TELLJO

SHORT CORONAVIRUS FINANCIAL AND HEALTH IMPACT ASSESSMENT – We have developed a short form assessment to proactively engage with residents, establishing if they have Covid 19 symptoms, need support self isolating or help with their rent payments, temporary TellJO licences available, immediate onboarding.

Residents Share We Care

  • Put Vulnerable Residents First
  • Add Social Value
  • Create Tenancy Sustainment
  • Save Money
  • Reduce Homelessness
  • Holistically Support Residents
  • Reduce Arrears
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Residents Share We Care

  • Put Vulnerable Residents First
  • Add Social Value
  • Create Tenancy Sustainment
  • Save Money
  • Reduce Homelessness
  • Holistically Support Residents
  • Reduce Arrears
Get Started

Include TellJO in your digital transformation strategy

Include TellJO in your digital transformation strategy

1

TellJO digitally engages with your Residents at potential stress
points

2

TellJO establishes Residents vulnerability, and signposts to support (1 in 3 self help)

3

TellJO shares Residents difficulties, empowering organisations to engage and support residents experiencing diminished wellbeing

How TellJO adds value

Free Half Day Vulnerability Process Review

Vulnerable Residents System Design and Consultancy

Automatic Identification of vulnerable Residents

Digital to support residents holisticall

Help not Harm

Collection letters, notices seeking possession etc can all cause Residents detriment,
especially if Residents are experiencing poor mental health and/or financial vulnerability.

Residents miss a payment for a reason. That reason is what also presents a vulnerability

Vulnerabilities include: Poor financial health, poor mental or physical health, life changing events and addictions

Ask your Resident what difficulties they are facing

Improved wellbeing means reduced cost

This directly improves the wellbeing of your Resident and improves payment rates

Then you can help not harm your tenant by supporting them to improve their circumstances

Your vulnerable Resident statistics

10 - 21%

Residents Response Rate
Find your vulnerable Resident Use Telljo At All Stages Of The Tennants Timeline To Identify Your Vulnerable Tenants.

67.7%

High Vulnerability Identified
Engage digitally Resident Share The Difficulties They Face To Telljo Using Their Smartphone.

39.8%

Residents Sharing Additional Text Via Telljo
Build trust We Only Work With Companies Who Share Our Values.

29.4%

Resident Clicked To Self Help
Offer automated support Telljo Automatically Signposts To Support Organisations

27.5%

Potential Addiction Identified
Understand The Difficulties Use Telljo To See The Reasons "WHY "Resident Get Into Difficulty

100%

TellJO Follow Up
Telljo will follow On All Highly Vulnerable residents to ensure they are getting support

What does a TellJO licence give you:

Vulnerability And High Vulnerability Alerts
Financial Health And Payment Risk Factors
Customer Health And Wellbeing
Unlimited TellJO Self-assessments

When you purchase a TellJO licence, this gives you unlimited TellJO assessments. These are sent out throughout the Resident timeline with the appropriate messaging.

Unlimited Access To Telljo Dashboards

With a TellJO licence you have unlimited access to four dashboards, Resident Vulnerability, Financial Vulnerability, Customer Health Wellbeing and Social Responsibility. The Resident vulnerability is categorised in each one.

Digitally transform with TellJO to save you money

Half day vulnerability
strategic review

Free

Overview assessment of current Resident vulnerability processes

Identify vulnerability identification opportunities

Identify Resident sustainment opportunities


Get Started

TellJO dashboard licence

from £
417 per month

Unlimited TellJO digital self assessments

Unlimited access to TellJO software

Vulnerable Resident Social Value statistics

Full unlimited technical support

Full training of vulnerability champion

Highly Vulnerable Resident Email Alerts


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TellJO dashboard licence + digital transformation and tenancy sustainment support

from £
1000 per month

Unlimited TellJO digital self assessments

Unlimited access to TellJO software

Vulnerable Resident Social Value statistics

Full unlimited technical support

Full training of vulnerability champion

Highly Vulnerable Resident Email Alerts

+

Digital transformation vulnerability process design

Automation of messaging

Return on Investment measurement

Analytics on impact performance


Get Started

Partners and Testimonials

What TellJO users say

"Like the idea of housing using this to support their residents - not seen before and think it's a good idea"

"Pleasantly surprised at the assessment being sent from housing and felt it was a good opportunity to share info about themselves to get help and support"

"Thought the app was very good, helpful, easy accessible, straightforward to use- the signposts are always good to have and keep handy should you ever need to access them in future"

Please have a look an example of how TellJO
works with a vulnerable person

Case Study
"At RHA we committed to providing tailored support to those tenants who are experiencing difficulties or need additional support, to sustain their tenancies. TellJo has been instrumental for us in this approach as we now have the ability to digitally reach out to tenants who may be struggling, but who for whatever reason have not felt able to contact us themselves about issues they are dealing with.

With the information TellJo gives us, we can re-engage our tenants and bespoke our support to fulfil our social obligations, helping our tenants to sustain their tenancies, whilst as the same time building their long-term resilience and wellbeing..."

Lian Rees

PR And Communications Manager
"At Saxon Weald we took advantage of the free pilot offered by TellJO, and we have been really impressed with the results.
Reaching tenants with a digital self-assessment meant that we could reach many more tenants than traditional methods in an engaging and efficient way.

With the evidence base we created we can shape our services to react to the difficulties some of our tenants are facing".

Laura Anderson

Housing Operations Manager

Videos

Get in touch

Send us an email
[email protected]
Give us a call
07901 555230

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