TellJO prevents customer crisis

FeaturesPrevent

Hello

Are you ok ?

Nancy

I’m behind in my payments because ...

TellJO

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You qualify for free debt advice from the Money Advice and Pensions Service. They call you directly

They call you directly

Please agree the following:

MAPS will pass you details on to one of the agencies witjin the money advisor network (Stepchange Debt Charity Money Advice Trust or Citizens Advice)

Maps will share information back with us to update on your progress

Based on your answers we would like to inform your water company that:

You may qualify for support due to personal circumstances (eg. children under age 5).
You may qualify for a reduced water bill.
Due to your wellbeing they must show additional care with any collection activity.

Please select water supplier

I give consent to share my data with the water supplier

TellJO helps organisations with early intervention and prevention

Our digital engagement allows you to effectively respond to the reasons that payments are missed.

46% will receive debt advice within 60 seconds.

Of those that talk to us…

65% will be automatically referred to their Water Provider for additional support.

We use 63 indicators of vulnerability and automatically refer those to specialist third sector organisations or your own wellbeing teams.

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Finalist in the CCT Awards 2021 for our work in Vulnerable Customer Identification & Screening Solution