Vulnerable customer and debt support solution for Australia
Identify vulnerable customers earlier and create better repayment outcomes
Get the information you need to understand customer circumstances and offer appropriate, personalised support.
- Identify customers who may need additional help
- Build more appropriate and sustainable repayment plans
- Signpost customers to trusted financial, health and wellbeing support
90%+
of customers in arrears request a payment arrangement after completing a digital wellbeing check
Source: TellJO data
Better insight for better outcomes
Want clear visibility of customer vulnerability? TellJO’s digital wellbeing checks highlight:
- Financial vulnerability
- Physical health vulnerability
- Mental health vulnerability
- Which customers need additional support
- Which customers are at risk of debt, homelessness or self-disconnection
- The characteristics of vulnerability that are most common among your customers
- Where earlier intervention can reduce escalation
- How customer needs vary across different customer segments and locations
Sectors we support
We work with both customer support teams and debt collections teams across:
- Utilities - energy, water and telecoms
- Debt collection
- Housing
- Financial services
We are UK founded but work internationally. Digital wellbeing checks have been tailored for Australian organisations and customers.
Wellbeing checks support regulation including:
- National Energy Customer Framework
- Banking Code of Practice
- Telecommunications Consumer Protections Code
- ASIC regulations.
How it works
Digital wellbeing checks offer a safe, B Corp certified, third party for customers to disclose to. Customers are 5 x more likely to tell TellJO their situation than to call their service provider (see the psychology behind why this is here). With full customer consent we then share this data with you. So you can create sustainable payment arrangements and tailor your support initiatives for maximum impact.
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