Have you read the ‘Can’t pay, won’t pay’ article from Utility Week recently? It shares the key problems Head of Collections and Collections Managers at energy and water companies are currently facing. And it’s such a perfect example of where digital wellbeing checks can give the extra level of data collections teams need to reach […]
Read More… from The ‘can’t pay, won’t pay’ conundrum – it doesn’t have to be like this
The scale of domestic consumer energy debt has soared to £4.5 billion. That’s up 20% on 2024, and a staggering 71% since 2023. Three quarters of it is more than 91 days overdue and has no repayment plan in place. Speaking at Utility Week Live in May, Ofgem’s Interim CEO Tim Jarvis didn’t mince his […]
The FCA’s Consumer Duty brought in a significant shift in expectations for financial services firms, including those in debt collection. The new regulation sets out key guidance for the fair treatment of customers and demands evidence of proactive, measurable support, especially for those in vulnerable circumstances. Consumer Duty for Debt Collectors presents both a challenge […]
Read More… from Simplifying Consumer Duty for Debt Collectors: 3 Solutions to Key Challenges