Have you read the ‘Can’t pay, won’t pay’ article from Utility Week recently? It shares the key problems Head of Collections and Collections Managers at energy and water companies are currently facing. And it’s such a perfect example of where digital wellbeing checks can give the extra level of data collections teams need to reach […]
Read More… from The ‘can’t pay, won’t pay’ conundrum – it doesn’t have to be like this
Australian energy companies are under increasing pressure to support customers facing financial or personal hardship. Customer teams are responsible not only for operational excellence but also for creating compassionate customer experiences that align with regulatory expectations. With the launch of the Vulnerability Toolkit by the Australian Energy Regulator (AER) as part of action 2 in […]
The utilities sector in Aotearoa is at a turning point. With the introduction of the new Consumer Care Obligations by the Electricity Authority and increasing scrutiny around how vulnerable customers are treated, the expectations for service providers have never been higher. For leaders in the sector – whether you’re a Community Engagement Manager, Credit and […]
What is the PSR? The Priority Services Register (PSR) is a free service providing extra support to UK households with their water, gas and electricity. This includes extra support and information during outages, priority access to emergency power and gas, as well as communications which better suit the customer’s needs. There is various eligibility criteria, […]
Read More… from A guide to the Priority Services Register (PSR)