Five key similarities and five key differences Awareness around the needs of vulnerable customers is at an all-time high. There’s both keen industry and public focus on how water companies support customers experiencing financial hardship, medical dependencies, mental health issues and other vulnerable circumstances. Ofwat Service for all guidance requires a published vulnerability strategy from […]
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Customer support teams across the UK’s utility companies, councils, and financial services are doing more than ever to support vulnerable customers. But every day, agents still speak with people who are falling through the cracks – families who just miss out on eligibility for support, or who are still struggling despite being on discounted tariffs. […]
Three things any company who supports vulnerable customers can learn from this year’s Vulnerability Commitment Good Practice Guide. What is the Vulnerability Commitment Good Practice Guide 2024? Created by Energy UK, the guide features valuable information on how 13 energy suppliers are supporting their energy customers across three key themes: How do energy companies define […]
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What is the PSR? The Priority Services Register (PSR) is a free service providing extra support to UK households with their water, gas and electricity. This includes extra support and information during outages, priority access to emergency power and gas, as well as communications which better suit the customer’s needs. There is various eligibility criteria, […]
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