Five key similarities and five key differences Awareness around the needs of vulnerable customers is at an all-time high. There’s both keen industry and public focus on how water companies support customers experiencing financial hardship, medical dependencies, mental health issues and other vulnerable circumstances. Ofwat Service for all guidance requires a published vulnerability strategy from […]
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What is the PSR? The Priority Services Register (PSR) is a free service providing extra support to UK households with their water, gas and electricity. This includes extra support and information during outages, priority access to emergency power and gas, as well as communications which better suit the customer’s needs. There is various eligibility criteria, […]
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New Ofwat vulnerability guidance has set out minimum standards for water companies to ensure that customers who need extra help are given the service they need. Read on to see how companies can put these into practice to support vulnerable customers. Consumer bills will continue to rise in 2024. As well as the Ofwat vulnerability […]
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