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Strategic Compliance with Ofgem’s Vulnerability Directives

Ofgem’s latest figures show energy debt levels have reached a new high of £3.3 billion, up from £3.1 billion in December 2023. With financial pressure continuing to mount on households, protecting vulnerable customers has never been more important within the energy sector. As Ofgem’s focus on this intensifies, it’s essential to explore how to navigate […]

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Five steps to create a winning disclosure environment

Help your organisation to support vulnerable customers with these five building blocks to create a successful disclosure environment. By Dominic Maxwell, TellJO founder. If my bank calls me up and says “Mr. Maxwell, tell me about your mental health and how it’s affecting your ability to pay your loan” that’s not a conversation I am […]

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