Zoe Beeston, Author at TellJO - Page 2 of 2

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Author: Zoe Beeston

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Posts by Zoe Beeston

How councils, housing associations and utilities can help to prevent homelessness

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Our latest report, Reverse Engineering Homelessness, reveals how you can support your residents and customers and ultimately help to prevent homelessness. We conducted in-depth interviews with 10 residents who were homeless and living in temporary accommodation. Participants were asked to share their journey to homelessness and any times where, with hindsight, they think things could […]

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Key takeaways from Energy UK’s Vulnerability Commitment Good Practice Guide 2024

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Three things any company who supports vulnerable customers can learn from this year’s Vulnerability Commitment Good Practice Guide. What is the Vulnerability Commitment Good Practice Guide 2024? Created by Energy UK, the guide features valuable information on how 13 energy suppliers are supporting their energy customers across three key themes: How do energy companies define […]

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A guide to the Priority Services Register (PSR)

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What is the PSR? The Priority Services Register (PSR) is a free service providing extra support to UK households with their water, gas and electricity. This includes extra support and information during outages, priority access to emergency power and gas, as well as communications which better suit the customer’s needs. There is various eligibility criteria, […]

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Strategic Compliance with Ofgem’s Vulnerability Directives

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Ofgem’s latest figures show energy debt levels have reached a new high of £3.3 billion, up from £3.1 billion in December 2023. With financial pressure continuing to mount on households, protecting vulnerable customers has never been more important within the energy sector. As Ofgem’s focus on this intensifies, it’s essential to explore how to navigate […]

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Social Housing Regulations and Initiatives: 1980s to Today

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Keeping social housing tenants safe, homed, and comfortable is currently a huge problem in Britain. As a result of the Grenfell Tragedy, focus on this area of regulation has increased: new legislation has been passed and Keir Starmer’s new government has pledged to make further improvements. This has spurred a multitude of initiatives, committees and […]

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The state of vulnerable customer support in the energy sector

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Consumer energy debt is at an all-time high, reaching £3.1 billion in 2024, the highest rate since records began1. Alongside this, vulnerability in consumers is growing, with 60% of UK adults struggling with bills2 and 45% of the population now classed as vulnerable according to the FCA definition of vulnerability3. Increasing debt and vulnerability means […]

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How to put Ofwat’s new service for all vulnerability guidance into practice

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New Ofwat vulnerability guidance has set out minimum standards for water companies to ensure that customers who need extra help are given the service they need. Read on to see how companies can put these into practice to support vulnerable customers. Consumer bills will continue to rise in 2024. As well as the Ofwat vulnerability […]

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Swap crisis management to crisis prevention – a case study

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Originally published in 2022. Historically Chichester District Council focused on crisis management, but with the cost-of-living crisis affecting residents and increasing costs for the council, it became clear crisis prevention would better support residents and be a more effective use of council budget. How TellJO embedded digital into the Council’s prevention and cost saving strategy […]

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The cost-of-living crisis is also a mental health crisis

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By Dr. Thomas Richardson, Clinical Psychologist and TellJO Senior Advisor. Originally published June 2022. The cost-of-living crisis is really biting in the UK and a mental health crisis is growing. How TellJO can help break the link. Inflation is currently at 10.4% with inflation for food items the highest for 45 years, with vegetables increasing […]

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Five steps to create a winning disclosure environment

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Help your organisation to support vulnerable customers with these five building blocks to create a successful disclosure environment. By Dominic Maxwell, TellJO founder. If my bank calls me up and says “Mr. Maxwell, tell me about your mental health and how it’s affecting your ability to pay your loan” that’s not a conversation I am […]

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