Utilities Archives

TellJO named as part of EDF’s £30 million Winter Support Package

An energy customer stands in their kitchen facing their oven.

TellJO is proud to have been selected as a partner in EDF’s newly launched £30 million Winter Support Package, a major initiative designed to support households struggling with rising energy debt this winter. Across Britain, household energy debt has reached record levels, with Ofgem reporting that arrears more than 90 days old have doubled […]

TellJO’s innovative digital wellbeing checks deliver 1900% return on investment in first energy and water sector partnerships

A mobile phone displaying the first page of the TellJO wellbeing check which delivers 1900% return on investment for businesses

Following an energy-sector first partnership with E.ON Next, new figures reveal that for every £1 spent supporting their vulnerable customers with a TellJO wellbeing check E.ON Next made £20 through increased payment arrangements. The digital wellbeing checks offer customers personalised signposts to support for physical health, mental health or financial health issues. They benefit utilities […]

TellJO partners with Yorkshire Water to enhance support for water customers

A Yorkshire Water customer smiles at a child, while on the phone and holding a letter from Yorkshire Water

TellJO partners with Yorkshire Water in a first direct partnership within the water sector. To improve the support offered to people in Yorkshire who may be struggling financially. Through the partnership Yorkshire Water is using TellJO’s award-winning digital wellbeing checks to improve the support available to customers, including offering payment arrangements, the option to sign […]