Mid Sussex District Council

Preventing homelessness with early intervention and combining arrears collection with housing support

The client

Mid Sussex District Council wanted to bring a joined-up approach to their council tax arrears collection and homelessness prevention work.

Mid Sussex District Council case study hero image

What we did:

Watch the video to how Mid Sussex District Council used TellJO:

Client feedback:

It helps us with collections by enabling us to contact people in an earlier stage before it gets to a point where they do owe thousands of pounds, and not letting it get to a summons stage.

Robin Dunning Recovery Officer Mid Sussex District Council

Client feedback:

The impact […] is that we’re talking to people we’ve probably never spoken to before, and once we’re engaged, we’ve got a lot more resources at hand, we can talk to them about whether they’re entitled to Universal Credit, discounts, benefits and even exemptions.

Natalie Harris Enforcement Manager Mid Sussex District Council

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