RHA Wales(Beacon Housing) - TellJO

Received a link to a TellJO wellbeing check? Click here

RHA Wales

Improving self-disclosure and saving 6-8 support visits per tenant

The client

RHA Wales (now part of Beacon Housing) is a Housing Association based in Rhondda Cynon Taff. Their mission is to provide quality homes, regenerate communities and improve lives. With high levels of deprivation, a declining population, high unemployment, and below average levels of economic activity, RHA Wales serves one of the poorest areas of Wales.

RHA Wales case study hero image

What we did:

RHA Wales use TellJO to give their tenants an annual digital wellbeing assessment, highlighting tenants in need and opportunities for support. Watch the video to see how RHA use TellJO to proactively support their tenants.

Key results:

RHA Wales were able to see which of their tenants were experiencing a vulnerability and get this information faster than their usual in-person support visits where tenants were initially reluctant to give detail face-to-face. Digital wellbeing checks saved them 6-8 support visits per tenant, and gave them access to detailed information including:

Key results:

  • 58% were choosing between heating and eating
  • 30% had recently seen their income reduce
  • 38% were paying persistent debt such as min payment credit card
  • 35% had an unmanaged overdraft
  • 28% were in rent arrears
  • £48,000 of immediate payments
  • 19% reported that a life event had affected their finances
  • 29% were using foodbank
  • 22% were experiencing hardship with BNPL
  • 57% were experiencing suicidal thoughts
  • 33% were experiencing an addiction
Client feedback:
TellJO data has helped inform RHA Wales where their resources would be best placed. As Viki says “We work in area of Wales where there are pockets of deprivation and so it is useful to understand how our tenants are doing compared to the national average. We have a higher-than-average rate for suicidal thoughts and poor mental health. The insight provided by TellJO has given us an evidence base to make informed decisions such as, offering wellbeing session from skilled staff who can help tenants focus on the positive aspects of their lives as well as raising aspirations.”

When a Housing Officer knocks on a tenant’s door and asks if everything is ok, the tenant may just say ‘yes, I am fine, thanks.’ Engaging digitally through TellJO has opened doors that previously were shut to us. We now have ‘needs’ data going back to 2019, that enables us to track trends and measure progress. We review the latest data every quarter to ensure that we are prioritising our resource in the best way possible.
bullet icons Viki Morgan Community Wellbeing Officer RHA Wales

See how digital wellbeing checks could transform your vulnerable customer strategy and skyrocket your ROI with a short 30-minute walkthrough call

Get a personalised walkthrough

Other case studies

E.ON Next

1900% ROI from new payment arrangements and 5,000 customers with a terminal illness supported

Find out more

Yorkshire Water

27% respondents qualified for social tariffs and 97% consented to a payment arrangement

Find out more

Chichester District Council

Identifying residents experiencing vulnerability and early intervention to support those in Council Tax Arrears

Find out more

Adur and Worthing

584% ROI through impact for residents and £191,806 direct financial impact through new benefits, food vouchers etc

Find out more

Mid Sussex District Council

Preventing homelessness with early intervention and combining arrears collection with housing support

Find out more