Customer Support Archives

How to put Ofwat’s new service for all vulnerability guidance into practice

Posted on February 13, 2024 (February 15, 2024) by Zoe Beeston

New Ofwat vulnerability guidance has set out minimum standards for water companies to ensure that customers who need extra help are given the service they need. Read on to see how companies can put these into practice to support vulnerable customers. Consumer bills will continue to rise in 2024. As well as the Ofwat vulnerability […]

Five steps to create a winning disclosure environment

Posted on December 19, 2023 (February 15, 2024) by Zoe Beeston

Help your organisation to support vulnerable customers with these five building blocks to create a successful disclosure environment. By Dominic Maxwell, TellJO founder. If my bank calls me up and says “Mr. Maxwell, tell me about your mental health and how it’s affecting your ability to pay your loan” that’s not a conversation I am […]