The TellJO process

  • Step 1

    Identify customer/tenant engagement opportunity. This could be a missed payment, a PSR review, an new tenancy etc. As part of your social responsibility send a TellJO link to the customer by email or SMS

  • Step 2

    Customer completes the self-assessment.

  • Step 3

    Customer given level of vulnerability and explanation, and then directed to support organisations. 25% of customers click through to self help TellJO requests consent to share the data back to the originating company

  • Step 4

    The categorised customer vulnerability data is clearly displayed on the TellJO platform. Using the TellJO vulnerability data organisations can bespoke their support to their customers.