TellJO – Identifying vulnerability, building capability - The TellJO Process

SHORT CORONAVIRUS FINANCIAL AND HEALTH IMPACT ASSESSMENT – We have developed a short form assessment to proactively engage with residents, establishing if they have Covid 19 symptoms, need support self isolating or help with their rent payments, temporary TellJO licences available, immediate onboarding.

TellJO Process

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The TellJO process

[/mk_fancy_title][mk_steps icon_1=”mk-li-loupe” title_1=”Step 1″ desc_1=”Identify customer/tenant engagement opportunity. This could be a missed payment, a PSR review, an new tenancy etc. As part of your social responsibility send a TellJO link to the customer by email or SMS” icon_2=”mk-moon-checkmark-3″ title_2=”Step 2″ desc_2=”Customer completes the self-assessment.” icon_3=”mk-icon-question” title_3=”Step 3″ desc_3=”Customer given level of vulnerability and explanation, and then directed to support organisations. 25% of customers click through to self help TellJO requests consent to share the data back to the originating company” icon_4=”mk-icon-flag-checkered” title_4=”Step 4″ desc_4=”The categorised customer vulnerability data is clearly displayed on the TellJO platform. Using the TellJO vulnerability data organisations can bespoke their support to their customers.” animation=”right-to-left” el_class=”steps”][mk_padding_divider size=”55″][/vc_column][/mk_page_section]