The TellJO process

  • Step 1

    During normal collection activity offer the customer the opportunity to complete the TellJO self-assessment.

  • Step 2

    Customer completes the self-assessment.

  • Step 3

    Based on the self-assessment answers, if required, the customer is referred directly to support partners that can build their capability and add value to their lives.

  • Step 4

    The organisation’s dashboard will receive a defined vulnerability, capability and affordability score unique to that customer, with feedback on how to best approach ongoing engagement.