The TellJO process
Identify customer/tenant engagement opportunity. This could be a missed payment, a PSR review, an new tenancy etc. As part of your social responsibility send a TellJO link to the customer by email or SMS
Customer completes the self-assessment.
Customer given level of vulnerability and explanation, and then directed to support organisations. 25% of customers click through to self help TellJO requests consent to share the data back to the originating company
The categorised customer vulnerability data is clearly displayed on the TellJO platform. Using the TellJO vulnerability data organisations can bespoke their support to their customers.