Frequently Asked Questions
Got a question? Take a look at some frequently asked questions below.
The organisations we work with send their customers wellbeing checks for a variety of reasons. This could be simply to see if you are ok, to see if you’ve experienced any changes in circumstances that may make you eligible for additional support, or it could be following a missed payment. Often people who have missed a payment are experiencing hardship and understanding the cause helps responsible companies to support their customers properly
It’s completely optional, if it’s not of interest you can delete the message or click to opt-out of any future contact.
We are not a scam. But we understand why you might ask that as it’s sadly still unusual for organisations to be seen to care for customers.
The wellbeing check is sent to you by the original company. The questions are mainly yes/no answers, and you do not have to give any personally identifiable information. We’re also verified members of the Good Business Charter. If you’re unsure, please also reach out either to us, or to the organisation that sent you the wellbeing check. We will never ask for bank details or credit card details.
Once you’ve completed a wellbeing check you’ll be shown your personalised support signposts, which are links to organisations that can offer you support. These are based on your answers to the questions. But could include links to Mind for example, if you are struggling with your mental health, or the National Debtline, if you’re in financial difficulty.
Please email [email protected] so we have your request in writing and we will be able to reset the consent question for you
The wellbeing check is designed to be as easy to use as possible. We know that people often find it easier to share their issues digitally rather than with a person, which is why it’s designed to be completed on a mobile or computer. We’ve had customers of all ages and abilities successfully complete it. However, if you’d like help please call 01273 980797 and we’ll arrange to do it over the phone.
If you have given us consent to contact you and we think we may be able to offer you further support, we might reach out to you over the phone or by email. We may also reach out to you if the organisation we’re working with as asked us to, again only if you have given us consent.